RETURN & REFUND POLICY
At Stage N Go, we want you to love your dance gear! Because we partner with multiple premium suppliers to bring you the best selection, please review our strict return guidelines.
30-Day Return Window
We offer a 30-day return window starting from the day your tracking number shows your package was delivered.
Sizing, Fit, or Style Changes (Unworn Items)
If an item does not fit (too big, too small, too long) or you simply changed your mind, you are welcome to return it under the following conditions:
- The item must be completely UNWORN, UNWASHED, and unaltered.
- The item must have all original tags attached and be in its original packaging.
- Due to health and hygiene standards, dance tights and undergarments cannot be returned once the packaging has been opened.
- Manual Inspection: All returns are physically inspected by our warehouse teams upon arrival. If an item shows signs of wear, makeup stains, odors, or missing tags, the return will be rejected and no refund will be issued.
- Shipping Costs: For standard sizing or preference returns, the customer is responsible for covering the return shipping costs.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if we accidentally shipped you the wrong product, we will fix it immediately!
- Please inspect your order as soon as it arrives.
- You must email us at stagengousa@gmail.com within 5 days of delivery with your order number and clear photos of the damage or the incorrect item.
- Once verified, we will provide a prepaid return shipping label at no cost to you, and we will issue a full refund or send a replacement.
How to Start a Return
1. Do not ship items back to the address listed on your package. We utilize multiple fulfillment warehouses, and your item must go to the correct location to be successfully tracked and processed.
2. Email us at stagengousa@gmail.com with your Order Number and the reason for your return.
3. Our support team will guide you on the exact warehouse address to mail your package to.
Refund Timeline
Once your return package is delivered to the warehouse, it will be manually inspected. Once approved by the supplier, your refund will be automatically processed back to your original payment method within 2 business days. Please note that your bank or credit card company may take an additional 3-5 business days to post the refund to your account.
